Investor Corner
Where to complain, and every charter, disclosure and procedure we are required to publish.
What are you looking for?
- Make a complaintWrite, call or escalate to SEBI
- Open a trading accountThe three steps, from form to client ID
- Investor CharterRights, timelines and grievance steps
- Complaints dataPublished figures for both registrations
- Terms and conditionsThe MITC for broking and research clients
- E-voting and circularsNSDL, CDSL, BSE Plus, NSE and BSE notices
- Client bank accountsThe only accounts to pay into
- Authorised PersonsCheck who acts on our behalf
Make a complaint
We aim to give a first response within 3 hours and no later than 24 hours. If a complaint is not resolved, it is escalated to senior staff and then to the Compliance Officer. Read the full complaint filing procedure.
Attention investors
Prevent unauthorised transactions in your account. Update your mobile number and email ID with your stock broker, and you will receive information about your transactions directly from the Exchange on your mobile and email at the end of the day. Issued in the interest of investors.
Charters, complaints data and disclosures
Complaints data
Complaints received and redressed, published by the 7th of each month.
Rights, risk disclosure and policies
Client bank accounts
Risk disclosures
Investor charters
-
SEBI circular: Investor Charter for Stock Brokers, 21 February 2025
The current charter as issued by SEBI. The same text, with the HNSPL logo, is on the Investor Charter page.
-
SEBI circular: Investor Charter for Research Analysts, 2 June 2025
The current charter as issued by SEBI. The same text, with the HNSPL logo, is on the Research Analyst Investor Charter page.
Client protection
- Segregation and monitoring of collateral at client level
-
Rights and obligations, scanned original
Scanned copy with a searchable text layer. The accessible text is on the Rights and Obligations page.
Investor awareness
-
Investor awareness message
HNSPL summary of the SEBI circular of 1 October 2026. The full circular text is on the Risk disclosures page.
- SEBI circular
-
SEBI circular: risk disclosures on equity futures and options, 19 May 2023
As issued by SEBI. The disclosures are written out on the Risk disclosures page.
-
SEBI circular: investor awareness messages under Project Jagrook, 1 October 2026
Scanned copy with a searchable text layer. The full text is also on the Risk disclosures page.
Account opening
-
KYC form (account opening)
Form for printing and signing. An accessible alternative is available on request.
-
Running Account Authorisation (format)
Print, sign and return. To be signed by the client personally, not by a power of attorney holder.
Most Important Terms and Conditions
- NSE circular: MITC for stock brokers
-
BSE notice 20240105-38: MITC for stock brokers
As issued by BSE. The full text is on the Most Important Terms and Conditions page.
-
SEBI circular: MITC for research analysts, 17 February 2025
As issued by SEBI. The full text is on the Most Important Terms and Conditions page.
Authorised persons
Collateral, e-voting and exchange circulars
As per exchange circulars NSE/COMP/55151 and BSE 20230106-27, use the links below for e-voting.